Privacy Policy
Senior Concerns
Last Updated: April 28, 2026
Our Commitment to You
At Senior Concerns, we respect the trust you place in us. Whether you are seeking support, volunteering, or making a donation, we are committed to protecting your personal information and using it responsibly.
Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Name, address, email, and phone number
- Donation information (including payment details)
- Volunteer registration information
- Program intake information (which may include health or care-related details when necessary to provide services)
Information Collected Automatically
- IP address and device information
- Website usage data through analytics tools
- Cookies and similar tracking technologies
Sensitive Personal Information
In limited cases, we may collect sensitive information (such as health-related details) solely for the purpose of providing appropriate services and support.
How We Use Your Information
We use your information to:
- Provide services and support to older adults and caregivers
- Process donations and issue tax receipts
- Communicate about programs, events, and opportunities
- Improve our website and services
- Meet legal, regulatory, and grant-related requirements
We do not sell your personal information.
How We Share Information
We may share your information only as necessary with trusted service providers, including:
- Payment processors (e.g., donation platforms)
- Email and communication platforms
- Website analytics providers
These partners are required to safeguard your information and use it only for the services they provide on our behalf.
Payment Processing (Authorize.Net)
Senior Concerns uses Authorize.Net, a secure third-party payment gateway, to process online donations and transactions.
When you make a donation:
- Your payment information is transmitted securely and processed directly by Authorize.Net
- Senior Concerns does not store full credit card numbers on our servers
- Authorize.Net maintains its own privacy and security policies, which we encourage you to review
This approach helps ensure your financial information is handled with a high level of security and in accordance with industry standards.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and regulatory obligations (including IRS requirements for donations)
- Maintain appropriate organizational records
When information is no longer needed, we securely delete or anonymize it.
Your Privacy Rights (California Residents)
Even though nonprofits are generally exempt from the California Consumer Privacy Act and California Privacy Rights Act, Senior Concerns honors the spirit of these laws.
You may request to:
- Know what personal information we have collected about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of certain data sharing practices
To make a request, please contact us using the information below.
Cookies and Tracking Technologies
We use cookies to:
- Ensure the website functions properly
- Understand how visitors use our site
- Improve user experience
You can manage cookie preferences through your browser settings. Some browsers also support Global Privacy Control (GPC) signals, which we honor where applicable.
Website Analytics
We may use tools such as Google Analytics to understand website usage. These tools collect information such as pages visited and time spent on the site, but do not identify you personally.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
While no system is completely secure, we are committed to maintaining strong security practices and continuously improving our protections.
Data Breach Notification
In the unlikely event of a data breach involving your personal information, we will notify affected individuals in accordance with applicable California law.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Accessibility
Senior Concerns is committed to ensuring our website is accessible to all users, including individuals with disabilities. We strive to meet WCAG accessibility standards and continuously improve usability for all.
Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Senior Concerns
401 Hodencamp Road, Thousand Oaks, CA 91360
info@seniorconcerns.org
805-497-0189
