Senior Advocate: Long-term-care ombudsman is a citizen representative
By Betty Berry, Tuesday, July 20, 2010 Q: I just placed a family member in a nursing facility, which mentioned a long-term-care ombudsman. Can you explain what an ombudsman does? A: I’d be glad to. “Ombudsman” is a Swedish word that means citizen representative. A long-term-care ombudsman is a state-certified community volunteer who is trained [...]